Question 1

When will my order be dispatched?

Accepted Answer

We aim to dispatch all orders within 24 hours, Monday to Friday. During very busy times please allow up to 48 hours for despatch.

Question 2

How much is delivery and how long will it take for my parcel to arrive?

Accepted Answer

We send all parcels on a 48 tracked Royal Mail service or 24 tracked Royal Mail service.
Royal Mail aims to deliver Tracked 24® the next working day; however can take up to 2 working days, and Tracked 48® with 2-3 working days. Royal Mail aim to deliver Tracked 24® the next working day however can take up to 2 working days and Tracked 48® / Tracked Returns with 2-3 working days.

Postage Costs 48 tracked Royal Mail £4.00
Postage Costs 24 tracked Royal Mail £5.50

Question 3

Do you ship internationally?

Accepted Answer

No, at present we do not offer this service.

Question 4

Can I cancel my order once placed?

Accepted Answer

If you wish to cancel an order, please email us at hello@moeranirituals.co.uk as soon as possible. If your order has already been dispatched, please return the order to us unused, in perfect condition and in its original packaging within 14 days. Please note, unless items are sent in error, you are responsible for the return costs and obtaining proof of postage.

Question 5

What happens if my order arrives damaged?

Accepted Answer

In the unfortunate event that your product arrives damaged or if you have a complaint about your item, or would like a refund, please email us at hello@moeranirituals.co.uk and we will arrange a refund or a replacement. To claim a refund, returned goods must be unused and in their original packaging with all the labels and tags attached. Once we have received the returned items safely, you will receive an email confirming this and we will credit your original payment. Unless items arrive damaged or we have made an error with your order, original P&P charges are not refundable.  Please note, we will require photographic evidence of damaged items.

Question 6

What happens if my parcel does not arrive?

Accepted Answer

We obtain proof of postage and tracking for all parcels sent and in the unlikely event that your parcel goes missing, please contact us at hello@moeranirituals.co.uk and we will be happy to help

Shipping, Returns & Refund Policy

FAQ'S

Frequently asked questions